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MLMLeadSpecialist FAQs
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Q. How does MLMLeadSpecialist generate leads?
A. MLMLeadSpecialist spends a great amount of time generating high quality leads. Our leads are compiled from responses to our direct mailings, newspaper advertisements, telemarketing campaigns and internet advertisement campaigns.
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Q. How fast are orders processed?
A. After placing your first order you will be contacted by one of our customer service agents to complete the verification process. This process may take up to one business day. After the one time verification is complete your order will be set up instantly and all subsequent orders will be processed in "realtime".
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Q. How does MLMLeadSpecialist deliver leads?
A. All "realtime" leads are instantly loaded to your online account. You can choose to receive an email and / or text (sms) message each time a prospect is added to your online panel.
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Q. What are the advantages of your online ordering system?
A. The following are the many advantages of our online ordering system
-- After completing a onetime registration process, you can order leads for the rest of your account life, with a few simple clicks!
-- You can control your daily lead flow, pause and restart your campaign, automatically renew your campaign once your order has been filled, pause your autorenewal and so much more, simply with a few clicks.
-- Each lead is loaded into our automated Contact Manager. Our Contact Manager lets you setup Appointments and Follow-up calls. Our Contact Manager also lets you easily and conveniently track your appointments and follow-up call schedule. You can also choose to receive a Text (SMS) alert when a lead is loaded to your account and/ or as a reminder to your appointment with a prospect.
-- You may setup personalized auto-responder messages (for all realtime leads only), which will be delivered to your prospects. You may also download your leads and modify your account information.
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Q. Does MLMLeadSpecialist offer a 100% money back guarantee?
A. Only first time customers purchasing lead packages costing under $50 are eligible for a 100% money back guarantee. If you are a first time customer and are not satisfied with our leads, simply contact us at customercare@MLMLeadSpecialist.com with your account username and we will immediately refund your payment. No questions asked!
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Q. Why does my CC statement show a payment to "GenerationX Solutions Canada" or "HomeBusinessLeadCenter"?
A. "GenerationX Solutions Canada" is the Visa and Mastercard payment processor for MLMLeadSpecialist, "HomeBusinessLeadCenter.com" is the American Express payment processor for MLMLeadSpecialist.
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Q. Do you accept payment in US dollars?
A. Yes, all transactions are processed in US dollars only.
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Q. What is your replacement policy?
A. MLMLeadSpecialist classifies leads with wrong numbers, disconnected phone numbers and invalid phone numbers as bad leads. Our replacement policy DOES NOT cover people who are simply not
interested, people who say they never filled anything out and/or
people who say they have no money.
If you do have a bad lead simply click on the "replace bad lead" button and explain why you consider the lead to be a bad lead. We will instantly replace the lead if we deem in our sole discretion the lead to be invalid.
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Q. Why do my Prospects say "they have never received a call from MLMLeadSpecialist"?
A. MLMLeadSpecialist uses the company name Matrix Media for all call verification purposes.
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Q. How old are your Bulk Email Leads?
A. MLMLeadSpecialist's Bulk Email Leads are anywhere from 24 hours to a week old.
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Q. How does my Affiliate ID work?
A. Your Affiliate ID is a unique URL that contains specific information related to your Affiliate account. You will have to give your Affiliate ID to your downline for them to access our site and give you credit. When they click on the link that you provide to them, they will be taken to our home page with your Affiliate information attached to their session.
Your members will not see any difference on our home page, but as long as they sign up and order from our site by going through the link you provided to them, your affiliate information will be attached behind the scenes, and you will be credited with their orders.
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Q. How do I turn the auto-renew feature on and off?
A. By default, ALL orders are set to auto-renew the day after you receive the last lead from your order. You can change the state of the auto-renewal by adding or removing the check from the auto-renew option located within the "Order Details" page, for each individual order. Terms and Conditions
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Q. How do I know if I am receiving the proper powerbuyer overage on my order?
A. As a PowerBuyer Club Member, when you login to your account you will see where it says PowerBuyer Club Membership is ACTIVE directly below your name. The lead packages have all been automatically adjusted to reflect the additional amount of leads you are due to receive.
At anytime, you may view the regular packages (for non active PBC Members) by logging out of your account and clicking on the different lead package types.
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Q. How do I pause my orders?
A. To Pause your order:
1. Login to your account and click on "My Orders" below your name on
the Top Left Side of the website.
2. Click on the Lead package you would like to Pause. This will bring
up an "Order Details" page.
3. Check the box beside the option "Hold Lead Traffic." You will then
need to click on the calendar and select the date you would like the
order paused until, then click "Update" on the bottom right side of
that page.
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Q. Why do the phone interviewed leads say they have been called multiple times?
A. All Phone Interviewed Leads start out as RealTime Phone Interviewed
Leads. Our RTPIL's are sold to 2 people in RealTime (5-10 minutes
after we get off the phone with the prospect).
That lead (prospect) is then unable to be sold for 24 hours. After the
24 hours has passed, the system will release the lead to become
eligible to be sold as a 24 Hour Old Phone Interviewed Lead (24 Hour
Old PIL's are only sold to 1 person).
After the lead has been sold as a 24 Hour Old Lead, (only around 60%
of the RTPIL's get sold as a 24 Hour Old Lead) the lead becomes
ineligible to be sold again for at least 7 days and that is when it
becomes an Aged Lead (7-15 Day Old Phone Interviewed). Aged Leads
(just like 24 Hour Old PIL's) are only sold to one person. After the
lead has been sold as an Aged Lead (only around 25% of the RTPIL's get
sold as an Aged Lead) or has sat in our database for 16 days, the
system automatically purges it.
Now you have to realize a few key things (besides how many times the
Phone Interviewed Leads are sold, including "potentially sold") in
regard to how many phone calls people who started out as RealTime
Phone Interviewed Leads, will receive as their information passes
through our system:
1. It may take our verification department up to 4 phone calls, before
one of our reps has the chance to talk to a prospect and confirm their
interest in receiving additional information on starting their own
home based business.
2. That lead is than sold to two people in RealTime and it may take
them 2 phone calls each before they talk to the prospect.
3. The lead "may" than be sold to a 3rd person as a 24 Hour Old Phone
Interviewed Lead and again, it may take THAT person at least 2 phone
calls before they get to talk to the prospect.
4. The lead "may" than be sold to a 4th person (on average, Phone
Interviewed Leads are sold to only 3 people) as an Aged Phone
Interviewed Lead. Now it may take THAT person (perhaps yourself)
around 2 phone calls to reach and talk to the prospect.
5. So now we are looking at a potential grand total of 11 - 12 phone
calls and 5 people, (counting our verification rep) who have called
the prospect in a 2 week time period.
6. To the average person, who simply went online and filled out some
small forms to get further information on Home Based Business and then
wind up getting contacted that many times (just through our system) in
a 2 week period, those numbers will usually get exaggerated to 20+
phone calls and perhaps 8+ people they have talked to.
Last but far from least, we must also always remember that when the
average individual goes online looking to get information on ANYTHING,
they don't usually stop at filling out one questionnaire and/or going
to just one website after using a search engine. It is safe to say
that any one of our Leads (prospects) have also filled out some of our
competitors forms and/or landing pages, subsequently receiving
multiple phone calls from people similar to yourself, who have
purchased the information for other lead providers.
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Q. How do your auto-responder system work?
A. Our AutoResponder can ONLY be utilized with our
RealTime Phone Interviewed and Live Redirect leads. There is no way to
upload leads into your account.
When leads are coming into your account in RealTime, the system is
looking to see if THAT order (an order you placed for RealTime or Live
Redirected Leads) is set to utilize the AutoResponder.
If it is, than the system will send each individual prospect, your
first AR email, within 5 - 10 minutes of you
receiving the prospects information into your Management Console.
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